Я Вам пишу... Деловые и личные письма по-английски и по-русски - [37]

I would like to thank you and Bruce very much for putting us up and for giving us such an enjoyable time. It was a complete change for us and it has done us both the world of good to get away for a couple of weeks. We are both hoping that you will be able to pay us a visit soon, when we shall do our best to make your stay in Munich a happy one.

With all good wishes to you both,

Yours affectionately,

Подпись

Olga

Пример 18. Благодарность за визит.

Dear Olga,

I do hope that you got home safely.

It was such a pleasure to have you here, and we have missed you very much this week. Looking back on your visit, I have the impression that you entertained us more than we did you! And you were so good about helping in every possible way. In fact you were the model guest! And we hope that you will come again soon.

With love from us all,

Подпись

Mary

Пример 19. Благодарность за подарок на свадьбу.

Dear Sonya and dear Dick,

We would like to thank you for joining us on such a special day and for the wonderful gift. Usually when one gets married they receive tons of duplicate gifts. Yours, however, was one of a kind. Something so precious deserves a special thank you.

Sincerely yours,

Larisa and Bill Smith

Пример 20. Предложение сдать квартиру в Москве.

Dear Sir,

I am writing to you concerning your advertisement in yesteday’s «Moscow News» that you are looking for a furnished appartment in Moscow to rent during fall 2004. I think I have what might suit you. The appartment is 4 minutes (walking distance) from the subway station in the centre of Moscow. It is fully furnitured, including wash machine, dryer, dishwasher, refrigerator and freezer, with 4 bedrooms, living room and dinning room, separate bathroom and modern sanitation. The cost is $400 per week.

If you are interested, perhaps you would get in touch with me as soon as possible. I shall of course be pleased to give you any futher details about the appartment you may require.

Yours faithfully,

Пример 21. Жалоба по поводу покупки некачественного велосипеда.

Dear Mr Schach

I’m writing to you to complain about the bicycle (Ragazzi, Modell: Off-Road MTB 26’’, 18-G. Shimano SIS/TY22, DM 198, etc) I bought in REAL in October, 2004.

The month after the purchase data I should bring this bicycle back to repair the gears system. Two months later we faced with a problem with the right pedal. Now poor bicycle left its left pedal. I would like to point out that my 10 years old son with a standard body parameters used this bicycle and not very regularly.

I do appreciate service people from REAL who cared about and repaired this damn bicycle, but I’m asking you: «Did I buy a scrap metal?». Do you have any quality control in your company? Why should I suffer from all this problems, bringing and picking it up three times with a public transport, clean my dress after each logistic operation? If it was a very special edition for a low price, it should be mentioned in advance don’t mislead customers. I am totally convinced that each company is responsible for the quality of goods offered. But my purchase is a shame for REAL and a big problem for me.

Therefore, I’m asking for money back. This bicycle now is in REAL to be repaired and I don’t want to get it back.

I’d prefer to thank you for your attention, than to complain to the proper organization about this case.

Hope to hearing from you soon,

Arina Rodionova

Пример 22. Жалоба в издательство, навязавшее ненужную подписку.

Dear Sir/Madame,

I’m writing to you to complain about the service offered by your company.

I made a mistake and signed an agreement to deliver me the magazine «Sweet Lady».

As it was indicated in the contract I had right to terminate this agreement during one week after signing without any penalty and consequences. I used this right and terminated this contract the day after in the written form as it was indicated in the contract.

Nevertheless I received one issue of this edition for May 8 – 15 and a bill.

I returned this magazine as well as the bill enclosed.

I was very surprised to get a letter with the new bill and explanation that your company is not responsible for this situation.

I would like to point out that I’m not resposible too.

I used the regular way you offered in the contract and I didn’t receive the issue from May 1-9. I can conclude that different devisions of your company don’t communicate well and offer service in very different manner.

Therefore, I’m kindly asking you, please, do not send me any issues, bill, magazines and other offers. I don’t suppose to be a customer of the company who doesn’t fulfill its obligations.

Sincerely yours,

Подпись

Arina Rodionova

Пример 23. Жалоба по поводу покупки некачественных футболок.

Dear Sirs

I am writing to express my dissatisfaction with the T-shirts «Game Star», which I bought from you last week. As you will see from the enclosed bill, these cost $15 each. One of them frayed out at the edges after the first washing. In one of them, which was striped in red and blue, the colours have run away.

These T-shirts were not sold on sale, nor did the price I paid lead me to expect that they would be of inferior quality. Does your company have any price– quality corporate culture?