Happy-happy. Шведская система успешных переговоров без обид и проигравших - [55]
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Going past a ‘no’. Ury, W., (1991), Getting Past No – Negotiating In Difficult Situations. New York: Bantam Books.
The classic about social success. Carnegie., D., (1936), How to Win Friends and Influence People. London: Random House.
How words influence us and others. Newberg, A., & Waldman, R. (2014), Words Can Change Your Brain: 12 Conversation Strategies to Build Trust, Resolve Conflicts, and Increase Intimacy, New York: Plume.
Why people become difficult to cooperate with. Fisher, R., Shapiro, D., (2005), Beyond Reason – Using Emotions as You Negotiate, New York: Penguin Books.
Difficult conversations about sensitive subjects. Stone, D., Patton, B., Heen, S., (2010), Difficult Conversations – How to Discuss What Matters Most, New York: Penguin Publishing Group.
Solving emotionally charged conflicts. Shapiro, D., (2016), Negotiating the Non Negotiable – How to resolve your Most Emotionally charged Conflicts. New York: Penguin Books.
Dealing with everyday confrontations. Thompson, G. J., Jenkins J. B., Verbal Judo: the Gentle Art of Persuasion, William Morrow Company.
Difficult people. Hansin, G., (2015), How to Deal with difficult People: Smart Tactics for Overcoming the Problem People in Your Life, London: Wiley.
More about narcissists. Jackson, T., (2017), How to handle a Narcissist, Kindle Edition.
What happens inside the brain of a psychopath. Meffert, H., Gazzola V., Boer, J. A. den, Bartels, A. A. J., Keysers, C. (2013), Reduced spontaneous but relatively normal deliberate vicarious representations in psychopathy. Brain Vol. 136, No. 8.
