Вдохновляющий лидер [заметки]

1

Bennis, W., Nanus, B. (1997). Leaders: Strategies for Taking Charge. New York: Harper Business.

2

FTSE100 Index – ведущий индекс Британской фондовой биржи. Рассчитывается независимой компанией FTSE Group, которой совместно владеют агентство Financial Times и Лондонская фондовая биржа. Прим. ред.

3

Gell, Anthony (2014). The Book of Leadership: How to Get Yourself, Your Team and Your Organization Further Than You Ever Thought Possible. London: Piatkus.

4

Gallup (2015). ’State of the American manager: Analytics and advice for leaders’, April. [Online] Доступно на: //www.gallup.com/services/182138/state-american-manager.aspx.

5

Achor, Shawn (2010). The Happiness Advantage: The Seven Principles that Fuel Success and Performance at Work. New York: Crown Business.

6

Positive Psychology Institute (2012). ’What is positive psychology?’ [Online] Доступно на: http://www.positivepsychologyinstitute.com.au/what_is_positive_psychology.html.

7

Pennock, Seph Fontane (2015). ’What is Positive Psychology: 7 definitions + PDF’. Positive Psychology Program, 3 April. [Online] Доступно на: http://positivepsychologyprogram.com/what-is-positive-psychology.

8

Метод психологических исследований, позволяющий получить срез с фактами, мнениями или образцами поведения на момент сбора данных. Прим. ред.

9

Научный метод, применяемый в социологии и психологии. Путем этого метода изучается одна и та же группа людей в течение времени, за которое эти объекты успевают существенным образом поменять какие-либо свои значимые признаки. Прим. ред.

10

Lyubomirsky, Sonja, King, Laura, Diener, Ed. (2005). ’The benefits of frequent positive affect: Does happiness lead to success?’ Psychological Bulletin, 131(6), 803–855. [Online] Доступно на: http://www.apa.org/pubs/journals/releases/bul-1316803.pdf.

11

Коллаборативное управление предполагает непрерывные согласования и достижения консенсуса без участия центра; концепция партисипативного управления базируется на предпосылке, что вовлеченность сотрудника и удовлетворение от работы значительно повышают его производительность; трансформационная модель управления ориентирована на повышение мотивации и производительности подчиненных, в ней лидер становится образцом для подражания. Прим. ред.

12

Achor, Shawn (2012). ’Positive Intelligence’. Harvard Business Review, January – February. [Online] Доступно на: https://hbr.org/2012/01/positive-intelligence.

13

Revesencio, Jonha (2015). ’Why happy employees are 12 per cent more productive’. Fast Company, 22 July. [Online] Доступно на: http://www.fastcompany.com/3048751/the-future-of-work/happy-employees-are-12-more-productive-at-work.

14

Institute of Leadership & Management, ILM (2013). ’The pursuit of happiness: Positivity and performance among UK managers’. [Online] Доступно на: https://www.i-l-m.com/~/media/ILM_per_cent20website/downloads/Insight/reports_from_ILM_website/research_positivity_and_performance_per_cent20pdf.ashx.

15

Bersin, Josh (2014). ’Why companies fail to engage today’s workforce: The overwhelmed employee’. Forbes, 15 March. [Online] Доступно на:

https://www.forbes.com/sites/joshbersin/2014/03/15/why-companies-fail-to-engage-todays-workforce-the-overwhelmed-employee/#4fad02204726.

16

Закон Мура – эмпирическое наблюдение, согласно которому количество транзисторов, размещаемых на кристалле интегральной схемы, удваивается каждые 24 месяца. Прим. ред.

17

Коммодитизация (англ. commoditization) – процесс перехода продукта из марочной категории в категорию рядовых продуктов за счет постоянного совершенствования производственных технологий, благодаря чему продукты становятся все более и более похожими. Прим. ред.

18

В оригинале people, purpose, place, process. Прим. ред.

19

Korn Ferry – глобальная компания, специализирующаяся на подборе руководителей высшего звена и консалтинге в сфере управления. Прим. ред.

20

Orr, Evelyn J. (2012). ’Survival of the most self-aware: Nearly 80 percent of leaders have blind spots about their skills’. The Korn Ferry Institute.

21

Flaum, J. P. (2010). ’When it comes to business leadership, nice guys finish first’. Green Peak Partners.

22

Zes, David, Landis, Dana (2013). ’A better return on self-awareness’. The Korn Ferry Institute, august [Online] Доступно на:

https://www.kornferry.com/institute/better-return-self-awareness.

23

Gallup (2013). ’The state of the global workplace: employee engagement insights for business leaders worldwide’. [Online] Доступно на: http://www.gallup.com/services/178517/state-global-workplace.aspx.

24

Rath, Tom (2007). StrengthsFinder 2.0. New York: Gallup Press.

25

Sorenson, Susan (2014). ’How employees’ strengths make your company stronger’. Gallup. 20 February. [Online] Доступно на: http://www.gallup.com/businessjournal/167462/employees-strengths-company-stronger.aspx.

26

Rath, Tom (2007). StrengthsFinder 2.0. New York: Gallup Press.

27

Watson, Wyatt (2009). ’Continuous engagement: The key to unlocking the value of your people during tough times’. Work Europe Survey Report 2008–2009. London: Watson Wyatt.

28

Towers Perrin-ISR (2008). ’Employee engagement underpins business transformation’. July. [Online] Доступно на: http://www.ifcaonline.com.

29

Kenexa Research Institute (2009). ’The impact of employee engagement’. White Paper.

30

Seligman, Martin E. P., Steen, Tracy, Park, N., Peterson, Christopher (2005). ’Positive psychology progress: empirical validation of interventions’.American Psychologist. July – August, 60 (5), 410–421.

31

Sorenson, Susan (2014). ’How employees’ strengths make your company stronger’. Gallup. 20 February. [Online] Доступно на: http://www.gallup.com/businessjournal/167462/employees-strengths-company-stronger.aspx.

32

Walter, Ekaterina (2013). ’Four essentials of strengths-based leadership’. Forbes, 27 August. [Online] Доступно на: https://www.forbes.com/sites/ekaterinawalter/2013/08/27/four-essentials-of-strength-based-leadership/#50ea90d64c99.

33

Д. Гоулман. Эмоциональный интеллект. М.: МИФ, 2008.

34

Goleman, Daniel (1996). Emotional Intelligence: Why It Can Matter More Than IQ. London: Bloomsbury Publishing.

35

Pink, Daniel (2008). A Whole New Mind: Why Right-Brainers Will Rule the Future. London: Marshall Cavendish.

36

Адаптация теста на русском языке отсутствует. В качестве альтернативы можно рекомендовать тест-опросник определения эмоционального интеллекта Д. Гоулмана; тест эмоционального интеллекта Люсина; тест эмоционального интеллекта Холла.

37

Адаптация теста на русском языке отсутствует.

38

Gallup. ’What is the difference between a talent and a strength?’ [Online] Доступно на: http://strengths.gallup.com/help/general/125543/difference-talent-strength.aspx.

39

The Myers & Briggs Foundation. ’MBTI basics’. [Online] Доступно на: http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics.

40

Roarty, Mike, Toogood, Kathy (2014). The Strengths-Focused Guide to Leadership: Identify Your Talents and Get the Most From Your People. Harlow: Pearson.

41

Адаптировано из «примеров талантов». Your dictionary. [Online] Доступно на: http://examples.yourdictionary.com/examples-of-strengths.html.

42

Worldwide Center for organizational development (WCod) and ready To Manage (2009). ’360-degree feedback debriefing guide’. [Online] Доступно на: http://store.readytomanage.com.

43

Krogerus, Mikael, Tschäppeler, Roman (2011). The Decision Book: Fifty Models for Strategic Thinking. London: Profile Books.

44

Buckingham, Marcus (2007). Go Put Your Strengths to Work: Six Powerful Steps to Achieve Outstanding Performance. New York: Free Press.

45

Zenger, John H., Folkman, Joseph R., Sherwin, Robert H., Steel, Barbara (2012). How to Be exceptional: Drive Leadership Success by Magnifying Your Strengths. New York: McGraw-Hill.

46

Zenger, John H., Folkman, Joseph, Edinger, Scott (2011). ’Making yourself indispensable’. Harvard Business Review, October. [Online] Доступно на: https://hbr.org/2011/10/making-yourself-indispensable/ar/1.

47

Achor, Shawn (2010). The Happiness Advantage: The Seven Principles that Fuel Success and Performance at Work. New York: Crown Business.

48

Cabane, Olivia Fox (2013). The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism. New York: Portfolio.

49

McKay, Brett, McKay, Kate (2013). ’The 3 elements of charisma: Power’. The Art of Manliness, 12 November. [Online] Доступно на: http://www.artofmanliness.com/2013/11/12/the-3-elements-of-charisma-power.

50

Morris, Michael (2005). The First-time Manager: The First Steps to a Brilliant Management Career. Third edition. London: Kogan Page.

51

Buckingham, Marcus (2007). Go Put Your Strengths to Work: Six Powerful Steps to Achieve Outstanding Performance. New York: Free Press.

52

Ashman, Joann Warcholic, Shelly, Susan (2011). Play to Your Team’s Strengths: The Manager’s Guide to Boosting Innovation, Productivity and Profitability. Avon, Ma: F+W Media Business Now.

53

Ashman, Joann Warcholic, Shelly, Susan (2011). Play to Your Team’s Strengths: The Manager’s Guide to Boosting Innovation, Productivity and Profitability. Avon, Ma: F+W Media Business Now.

54

Department of Trade & Industry. ’People development & teamwork’. [Online] Доступно на: http://www.businessballs.com/dtiresources/TQM_development_people_teams.pdf.

55

Rath, Tom, Conchie, Barry (2008). Strengths Based Leadership: Great Leaders, Teams and Why People Follow. New York: Gallup Press.

56

Buckingham, Marcus, Clifton, Donald (2001). Now, Discover Your Strengths: How to Develop Your Talents and Those of the People You Manage. London: Simon & Schuster.

57

Sharma, Robin (2010). Leadership Wisdom from the Monk Who Sold His Ferrari: The 8 Rituals of the Best Leaders. London: Harper Element.

58

Lombardo, Michael M., Eichinger, Robert W. (2001). The Leadership Machine: Architecture to Develop Leaders for Any Future. Minneapolis, MN: Lominger.

59

Pedler, Mike, Burgoyne, John, Boydell, Tim (2010). A Manager’s Guide to Leadership: An Action Learning Approach. Second edition. Maidenhead: McGraw-Hill Professional.

60

Scoular, Anne (2011). The Financial Times Guide to Business Coaching. Harlow: Pearson Education.

61

Ashman, Joann Warcholic, Shelly, Susan (2011). Play to Your Team’s Strengths: The Manager’s Guide to Boosting Innovation, Productivity and Profitability. Avon, Ma: F+W Media Business Now.

62

Модель GROW – это один из самых простых инструментов коучинга, который можно применять самостоятельно, когда нет возможности прибегнуть к помощи профессионального коуча. Прим. ред.

63

Whitmore, Sir John (2002). Coaching for Performance: Growing People, Performance and Purpose. London: Nicholas Brealey Publishing.

64

Clemmer, Jim (2003). The Leader’s Digest: Timeless Principles for Team and Organization Success. Toronto: Clemmer Group.

65

Holliday, Micki (2001). Coaching, Mentoring and Managing: Breakthrough Strategies to Solve Performance Problems and Build Winning Teams. Career Press.

66

Kaplan, Robert, Kaiser, Robert B. (2013). Fear Your Strengths: What You Are Best at Could Be Your Biggest Problem. San Francisco: Berrett-Koehler Publishers.

67

Jay, Joelle K. (2007). ’The best of you and the rest of you: Making the most of strengths-based leadership’. White paper. Pillar Consulting. [Online] Доступно на: http://joellekjay.com/documents/09090422-the-best-of-you-and-the-rest-of-you.pdf.

68

Steinbrecher, Susan (2014). ’Why you need to create a personal mission statement’. The Huffington Post, 1 October. [Online] Доступно на: http://www.huffingtonpost.com/susan-steinbrecher/why-you-need-to-create-a-_b_5642112.html.

69

The Community. ’Business mission statements’. Stephen R. Covey. [Online] Доступно на: https://www.stephencovey.com/mission-statements.php.

70

Wrzesniewski, A., McCauley, C. R., Rozin, P., Schwartz, B. (1997) ’Jobs, careers, and callings: People’s relations to their work’. Journal of Research in Personality, 31, 21–33.

71

Brooks, Katharine (2012). ’Job, career, calling: key to happiness and meaning at work?’ Psychology Today, 29 June. [Online] Доступно на: https://www.psychologytoday.com/blog/career-transitions/201206/job-career-calling-key-happiness-and-meaning-work.

72

Csikszentmihalyi, Mihalyi (1990). Flow: The Psychology of Optimal Experience. New York: Harper and Row.

73

Geirland, John (1996). ’Go with the flow’. Wired. September, issue 4. [Online] Доступно на: http://archive.wired.com/wired/archive/4.09/czik_pr.html.

74

Csikszentmihalyi, M., Lefevre, J. (1989). ’Optimal experience in work and leisure’. Journal of Personality and Social Psychology, 56, 815–822.

75

Marsh, Ann (2005). ’The art of work’. Fast Company, 1 august. [Online] Доступно на: http://www.fastcompany.com/53713/art-work.

76

Boyer, Lyn. 7 Secrets of Sensational Leaders. Sarasota: Leadership options.

77

Kriegel, Robert J., Patler, Louis (1991). If It Ain’t Broke. Break It! New York: Warner Books.

78

Ben-Shahar, Tal (2007). Happier: Learn the Secrets to Daily Joy and Lasting Fulfillment. New York: McGraw-Hill.

79

«У меня есть мечта» (англ. I have a dream) – название самой известной речи Мартина Лютера Кинга, в которой он провозгласил свое видение будущего. Прим. ред.

80

Dyer, Dr. Wayne W. (2010). Inspiration: Your Ultimate Calling. London: Hay House.

81

Gell, Anthony (2014). The Book of Leadership: How to Get Yourself, Your Team and Your Organization Further Than You Ever Thought Possible. London: Piatkus.

82

Zenger, John H., Folkman, Joseph R. and Edinger, Scott K. (2009). The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate. New York: McGraw-Hill.

83

Burns, James MacGregor (1978). Leadership. New York: Harper & Row.

84

Bass, Bernard, M. (1985). Leadership and Performance Beyond Expectation. New York: Free Press.

85

Райнхольд Месснер – итальянский альпинист, один из самых знаменитых альпинистов в мировой истории, первым покоривший все 14 восьмитысячников мира, в том числе некоторые в одиночку. Прим. ред.

86

Tracy, Brian (1995). Maximum Achievement: Strategies and Skills that Will Unlock Your Hidden Powers to Succeed. New York: Simon & Schuster.

87

Bharadwaj Badal, Sangeeta (2015). ’The psychology of entrepreneurs drives business outcomes’. Gallup, 1 September. [Online] Доступно на: http://www.gallup.com/businessjournal/185156/psychology-entrepreneurs-drives-business-outcomes.aspx?utm_source=giessen&utm_medium=search&utm_campaign=tiles.

88

Manktelow, James. ’What is leadership?’ Mind Tools. [Online] Доступно на: https://www.mindtools.com/pages/article/newLDR_41.htm.

89

Аббревиатура, используемая в менеджменте для обозначения целей и постановки задач; умная цель (англ. smart – specific (конкретный), measurable (измеримый), achievable (достижимый), relevant (актуальный), time-bound (ограниченный во времени)).

90

Gell, Anthony (2014). The Book of Leadership: How to Get Yourself, Your Team and Your Organization Further Than You Ever Thought Possible. London: Piatkus.

91

Lopez, Anthony (2010). The Legacy Leader. Mustang, OK: Tate Publishing.

92

Kotter, John P. (1996). Leading Change. Boston: Harvard Business School Press.

93

Arline, Katherine (2014). ’What is a vision statement?’ Business News Daily, 11 December. [Online] Доступно на: http://www.businessnewsdaily.com/3882-vision-statement.html.

94

Maslow, Abraham H. (1943). ’A theory of human motivation’. Psychological Review, 50(4), 370–396.

95

Garton, Eric, Mankins, Michael C. (2015). ’Engaging your employees is good, but don’t stop there’. Harvard Business Review, 9 December. [Online] Доступно на: https://hbr.org/2015/12/engaging-your-employees-is-good-but-dont-stop-there.

96

Kristof, Kathy M. (2005). ’Money can’t buy happiness, security either’. Los Angeles Times, 14 January.

97

Kasser, Tim, Ryan, Richard M. (1993). ’The dark side of the American dream: Correlates of financial success as a central life aspiration’. Journal of Personality and Social Psychology, 65(2), 410–422.

98

Клейтон Кристенсен. Стратегия жизни. М.: «Альпина Паблишер», 2014.

99

Christensen, Clayton M., Allworth, James, Dillon, Karen (2012). How Will You Measure Your Life? New York: Harper Collins.

100

Bersin, Josh (2015). ’Becoming irresistible: A new model for employee engagement’. Deloitte University Press, 26 January. [Online] Доступно на: http://dupress.com/articles/employee-engagement-strategies.

101

Hanna, David P. (1988). Designing Organizations for High Performance. New York: Addison-Wesley.

102

Bishop, Todd (2015). ‘Exclusive: Satya Nadella reveals Microsoft’s new mission statement, sees “tough choices” ahead’. Geek Wire, 25 June. [Online] Доступно на: http://www.geekwire.com/2015/exclusive-satya-nadella-reveals-microsofts-new-mission-statement-sees-more-tough-choices-ahead.

103

Саймон Синек. Начни с вопроса «Почему?» Как выдающиеся лидеры вдохновляют действовать. М.: Эксмо, 2015.

104

Sinek, Simon (2011). Start With Why: How Great Leaders Inspire Everyone to Take Action. London: Penguin Books.

105

Chang, Richard Y. (2001). The Passion Plan at Work: Building a Passion-Driven Organization. San Francisco: Jossey-Bass.

106

Goldman, Mike (2015). Performance Breakthrough: The Four Secrets of Passionate Organizations. Second edition. New York: High Point Executive Publishing.

107

Bryson, Alex, MacKerron, George (2015). ‘Are you happy while you work?’ CEP discussion Paper No. 1187, Centre for Economic Performance, February. [Online] Доступно на: http://cep.lse.ac.uk/pubs/download/dp1187.pdf.

108

Housh, Will (2015). ‘5 inexpensive ways to create a company culture like Google’s’. Entrepreneur, 22 January. [Online] Доступно на: http://www.entrepreneur.com/article/240172.

109

Kwoh, Leslie (2013). ‘When the CEO burns out’. The Wall Street Journal, 7 May. [Online] Доступно на: http://www.wsj.com/articles/SB10001424127887323687604578469124008524696.

110

Definition of ‘Burnout’, http://www.merriam-webster.com/dictionary/burnout.

111

Preston, Jack (2015). ‘Infographic: How stressed are UK employees?’ Virgin, April. [Online] Доступно на: https://www.virgin.com/disruptors/infographic-how-stressed-are-uk-employees.

112

Borg, James (2010). Mind power: Change Your Thinking, Change Your Life. Harlow: Pearson.

113

Джим Лоэр, Тони Шварц. Жизнь на полной мощности! М.: Манн, Иванов и Фербер, 2017.

114

Loehr, Jim, Schwartz, Tony (2003). The Power of Full Engagement: Managing Energy, Not Time, Is the Key to High Performance and Personal Renewal. New York: Simon & Schuster.

115

Patterson, Jerry, Kelleher, Paul (2005). Resilient School Leaders: Strategies for Turning Adversity into Achievement. Association for Supervision & Curriculum Development.

116

Mind Gym (2005). The Mind Gym: Wake Your Mind Up. London: Time Warner.

117

PM Editorial (2015). ‘Chronic stress dominates a third of UK working life, says research’. CIPD, 8 January.

118

Campbell, Michael, Baltes, Jessica, Martin, André, Meddings, Kylie (2007). ‘The stress of leadership’. Center for Creative Leadership (CCL), White Paper. [Online] Доступно на: https://www.ccl.org/articles/white-papers/stress-of-leadership/.

119

The University of Edinburgh (2012). ‘Work related stress – Information for managers/supervisors’. Health & Safety department, 29 February.

120

Rowan, Sophie (2008). Happy at Work: Ten Steps to Ultimate Job Satisfaction. Harlow: Pearson.

121

Borg, James (2010). Mind Power: Change Your Thinking, Change Your Life. Harlow: Pearson.

122

Adapted from: ‘causes of stress’. Health & Safety Executive. [Online] Доступно на: http://www.hse.gov.uk/stress/furtheradvice/causesofstress.htm.

123

Адаптировано из: Stress Management Society. ‘How vulnerable are you to stress?’ [Online] Доступно на: http://www.stress.org.uk/stresstest.aspx.

124

Wilson, Timothy (2002). Strangers to Ourselves: Discovering the Adaptive Unconscious. Boston: Harvard University Press.

125

Bort, Julie (2015). ‘This Google engineer’s title is ‘Jolly Good Fellow’ and he’s solving unhappiness and war’. [Online] Доступно на: http://www.businessinsider.com/google-jolly-good-fellow-chade-meng-tan-2015-9.

126

Dahlgreen, Will (2015). ‘A seven hour working day is “most productive”’. You Gov, 14 October. [Online] Доступно на: https://yougov.co.uk/news/2015/10/14/british-people-say-7-hour-work-day-most-productive.

127

Stack, Laura M. (2005). ‘Maintaining the energy you need to be productive’. Leave the Office Earlier.

128

Lavie, Peretz, Zomer, Jacob, Gopher, Daniel (1995). ‘Ultradian rhythms in prolonged human performance’. US Army Research Institute for the Behavioral and Social Sciences, Ari Research Note 95–30, February. [Online] Доступно на: http://www.dtic.mil/dtic/tr/fulltext/u2/a296199.pdf.

129

Ciotti, Gregory (2012). ‘The science behind why better energy management is the key to peak productivity’. iDoneThis Blog, 9 October. [Online] Доступно на: http://blog.idonethis.com/science-of-better-energy-management.

130

Paju, Sami (2010). ‘Supercharge your productivity with ultradian rhythms’. Lateral Action. [Online] Доступно на: http://lateralaction.com/articles/productivity-ultradian-rhythms.

131

«Безумцы» (англ. Mad Men) – американский драматический телесериал. В основе сюжета, разворачивающегося в 1960-е годы, – работа вымышленного рекламного агентства «Стерлинг – Купер».

132

Neal, David T., Wood, Wendy, Quinn, Jeffrey M. (2006). ‘Habits – a repeat performance’. Current Directions in Psychological Science, 15(4), 198–202.

133

Стив Питерс. Парадокс Шимпанзе. Менеджмент мозга. М.: Эксмо, 2015.

134

Peters, Steve (2012). The Chimp Paradox: The Mind Management Programme for Confidence, Success and Happiness. First edition. London: Vermilion.

135

Covey, Stephen (2004). The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. Second edition. London: Simon & Schuster.

136

Scivicque, Chrissy (2010). ‘How to be proactive at work: My 5 step system’. Eat Your Career. [Online] Доступно на: http://www.eatyourcareer.com/2010/08/how-be-proactive-at-work-step-system.

137

McQuerrey, Lisa. ‘How to become proactive rather than reactive’. azcentral.com. [Online] Доступно на: http://yourbusiness.azcentral.com/become-proactive-rather-reactive-10908.html.

138

Wilson, Glenn. ‘The “infomania” study’. Dr. Glenn Wilson. [Online] Доступно на: http://www.drglennwilson.com/Infomania_experiment_for_HP.doc.

139

Hodson, Tom, Schwartz, Jeff, van Berkel, Ardie, Otten, Ian Winstrom (2014). ‘The overwhelmed employee: Simplify the work environment’. Deloitte University Press, 7 March. [Online] Доступно на: http://dupress.com/articles/hc-trends-2014-overwhelmed-employee/#end-notes.

140

Meeker, Mary, Wu, Liang (2013). ‘2013 internet trends’. KPCB, 29 May.

141

Harmonie (2011). ‘I can’t get my work done! How collaboration & social tools drain productivity’. 1 May. [Online] Доступно на: https://harmon.ie/blog/i-cant-get-my-work-done-how-collaboration-social-tools-drain-productivity.

142

Rosen, Larry (2014). ‘Technology and the brain, the latest research and findings’. Wisdom 2.0 Conference 2014, 2 March. [Online] Доступно на: https://www.youtube.com/watch?v=n0OqA0pmAag#t=84.

143

Spira, Jonathan B. (2011). Overload! How Too Much Information is Hazardous to Your Organization. Hoboken, NJ: John Wiley & Sons.

144

Dux, Paul, Ivanoff, J., Asplund, Christopher L., Marois, René (2006). ‘Isolation of a central bottleneck of information processing with time-resolved fMRI’. Neuron, 52(6), 1109–1120.

145

Iqbal, Shamsi T., Horvitz, Eric (2007). ‘Disruption and recovery of computing tasks: Field study, analysis, and directions’. Paper presented at the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, San Jose, California, 28 April to 3 May, pp. 677–686.

146

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