Спасите заложника. Как разрешать конфликты и влиять на людей [заметки]

1

Joseph Chilton Pearce, Magical Child: Rediscovering Nature’s Plan for Our Children (New York: Dutton, 1977).

2

Paul MacLean, The Triune Brain in Evolution (New York: Plenum Press, 1990).

3

MacLean, The Triune Brain in Evolution.

4

Daniel Goleman, Working with Emotional Intelligence (New York: Bantam, 1998), pp. 375–376.

5

Robert W. Schrauf and Julia Sanchez, “The Preponderance of Negative Emotion Words in the Emotion Lexicon: A Cross-Generational and Cross-Linguistic Study.” Journal of Multilingual & Multicultural Development, 2004, 25 (2/3).

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Lao Tzu, The Tao of Power, trans. R. L. Wing (New York: Doubleday, 1985).

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Martin Seligman, Helplessness: On Depression, Development, and Death (San Francisco: W. H. Freeman, 1975); and S. Sauter, J. Hurrell Jr., and C. Cooper (Eds.), Job Control and Worker Health (New York: Wiley, 1989).

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Christopher Peterson, Steven F. Maier, Martin Seligman, Learned Helplessness: A Theory for the Age of Personal Control (Oxford: Oxford University Press, 1993).

9

I. I. Pavlov, Conditioned Reflexes, trans. G. V. Anrep (London: Oxford University Press, 1927).

10

Seligman, Helplessness, p. 18.

11

Michael J. McMains and Wayman C. Mullins, Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections, 2nd ed. (Cincinnati: Anderson, 2001), pp. 165–183.

12

S. Karpman, “Fairy Tales and Script Drama Analysis,” Transactional Analysis Bulletin, 7 (26), 39–43.

13

Scott Parks, “Critics Target Tactics Used on Civilian Suspects,” The Dallas Morning News, September 26, 1999.

14

Shaila Dewan and Laurie Goodstein, “Hostage’s Past May Have Helped Win Captor’s Trust,” The New York Times, March 16, 2005; and CBS News, “Police Praise Atlanta Hostage,” Atlanta, March 13, 2005, available at www.cbsnews.com/stories/2005/03/13/national/main679802.shtml.

15

Fatima Meer, Higher Than Hope: The Authorized Biography of Nelson Mandela (New York: Harper & Row, 1988), pt. 4, ch. 30.

16

Stephen Breen, “Swimmer’s Charity Atlantic Crossing,” The Scotsman, July 15, 1998.

17

Michael J. McMains and Wayman C. Mullins, Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections, 2nd ed. (Cincinnati: Anderson, 2001).

18

Eric Berne, Transactional Analysis in Psychotherapy (New York: Grove Press, 1961), p. 13.

19

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20

Michael Specter, “The Long Ride: How Did Lance Armstrong Manage the Greatest Comeback in Sports History?” The New Yorker, July 15, 2002, pp. 48–58; and Lance Armstrong with Sally Jenkins, It’s Not About the Bike: My Journey Back to Life (New York: Penguin Putnam, 2000), p. 88.

21

Associated Press, “Lottery Winner’s Life Far from Idyllic,” The Billings Gazette, December 14, 2004. Retrieved from www.billings/gazette.com//index.php?/display=/rednews//2004/12/14/build/nation/50-winners-life.inc.

22

Издана на русском языке: Гоулман Д., Бояцис Р., Макки Э. Эмоциональное лидерство. Искусство управления людьми на основе эмоционального интеллекта. М.: Альпина Бизнес Букс, 2007.

23

Daniel Goleman, Richard Boyatzis, and Annie McKee, Primal Leadership (Boston: Harvard Business School Press, 2002), p. 30.

24

G. W. Domhoff, Senoi Dream Theory: Myth, Scientific Method, and the Dreamwork Movement (2003). Retrieved September 19, 2005, from www.dreamresearch.net/Library/senoi.html.

25

Goleman, Boyatzis, and McKee, Primal Leadership.

26

Aaron N. Sardell and Steven J. Trierweiler, “Disclosing the Cancer Diagnosis: Procedures That Influence Patient Hopefulness,” Cancer, 1993, 72, 3355–3365.

27

Hippocrates, Works, trans. W.H.S. Jones and others (Cambridge, Mass.: Harvard University Press, 1984), Precepts, p. 319.

28

Eric Berne, What Do You Say After You Say Hello? The Psychology of Human Destiny (New York: Grove Press, 1972).

29

Chief Executive Officer (англ.) – высшая исполнительная должность в компании. В принятой в России иерархии аналог генерального директора.

30

Американский ученый, директор Центра организационного обучения в школе менеджмента MIT Sloan. Известен как автор книги «Пятая дисциплина» (1990).

31

Peter Senge, The Fifth Discipline: The Art & Practice of the Learning Organization (London: Random House, 1990), p. 9.

32

Издана на русском языке: Беннис У., Томас Р. Как становятся лидерами. Менеджмент нового поколения. М.: Вильямс, 2006.

33

Warren Bennis, On Becoming a Leader (New York: Perseus Books, 1989), p. 3.

34

Издана на русском языке: Джордж Б., Симс П. Уроки выдающихся лидеров. Как развить и укрепить лидерские качества. М.: Манн, Иванов и Фербер, 2013.

35

Bill George, Authentic Leadership: Rediscovering the Secrets to Creating Value (San Francisco: Jossey-Bass, 2003), p. 23.

36

Joseph Chilton Pearce, Magical Child: Rediscovering Nature’s Plan for Our Children (New York: Dutton, 1977), p. 72.

37

John Bowlby, Attachment and Loss, Vol. 1: Attachment (New York: Basic Books and Hogarth Press, 1969).

38

J. Cassidy and P. R. Shaver (eds.), Handbook of Attachment: Theory, Research, and Clinical Applications (New York: Guilford, 1999).

39

Inge Bretherton, “The Origins of Attachment Theory: John Bowlby and Mary Ainsworth,” Developmental Psychology, 1992, 28, 759–775.

40

Gallup Study, “Poll Reveals Germans Are Just Working to Live,” January 21, 2004. Available at www.dw-world.de/dw/article/0,1564,1094681,00.html.

41

Gallup Study, 2004.

42

Elisabeth Kübler-Ross, On Death and Dying (London: Tavistock, 1970); and Stephen Levine, Healing into Life and Death: A Gradual Awakening (New York: Doubleday, 1989).

43

James Lynch, The Broken Heart: The Medical Consequences of Loneliness (New York: Basic Books, 1977).

44

James Lynch, A Cry Unheard: New Insights into the Medical Consequences of Loneliness (Baltimore: Bancroft Press, 2000).

45

Silvano Arieti and Jules Bemporad, Severe and Mild Depression: The Psychotherapeutic Approach (New York: Basic Books, 1978).

46

Lynch, A Cry Unheard.

47

William Bridges, Managing Transitions: Making the Most of Change, 2nd cd. (Cambridge, MA: De Capo Press).

48

Jamie Andrew, Life and Limb: A True Story of Tragedy and Survival (London: Portrait, 2003).

49

John Bowlby, A Secure Base: Clinical Applications of Attachment Therapy (London: Tavistock/Routledge, 1988), p. 11.

50

Bowlby, A Secure Base, p. 11.

51

John Bowlby, The Making and Breaking of Affectional Bonds (London: Tavistock Publications, 1979), p. 104.

52

Mortimer Feinberg and John J. Tarrant, Why Smart People Do Dumb Things (New York: Simon & Schuster, 1995).

53

John Bowlby, Attachment and Loss, Vol. 2: Separation: Anxiety and Anger (New York: Basic Books, 1973).

54

M. Ainsworth, M. C. Blehar, E. Waters, and S. Wall, Patterns of Attachment: A Psychological Study of the Strange Situation (Hillsdale, NJ: Erlbaum, 1978); Harry F. Harlow, “The Nature of Love,” The American Psychologist, 3, 673–685; and M. Mahler, The Psychological Birth of the Infant (New York: Basic Books, 1975).

55

Robert S. Weiss, “Attachment in Adult Life.” In С. М. Parkes and J. Stevenson-Hinde (eds.), The Place of Attachment in Human Behavior (New York: Basic Books, 1982), pp. 171–184.

56

Weiss, “Attachment in Adult Life.”

57

Bowlby, A Secure Base.

58

John Bowlby, Attachment and Loss, Vol. 1: Attachment (New York: Basic Books and Hogarth Press, 1969).

59

Joseph Chilton Pearce, Magical Child: Rediscovering Nature’s Plan for Our Children (New York: Dutton, 1977).

60

Various versions of this saying are attributed to Einstein, although the exact wording and source are not known.

61

Bowlby, The Making and Breaking of Affectional Bonds, p. 104.

62

“How Attachment Discoveries Help in Marriage and Other Love Relationships.” Available at www.helpguide.org/mental/love_relationship_advice_adult_attachment_help.htm.

63

Издана на русском языке: Уэлч Д., Бирн Д.Джек Уэлч. История менеджера. М.: Манн, Иванов и Фербер, 2013.

64

Mukul Pandya, Robbie Shell, Susan Warner, Sandeep Junnarkar, and Jeffrey Brown, Nightly Business Report Presents Lasting Leadership: What You Can Learn from the Top 25 Business People of our Times (Upper Saddle River, NJ: Wharton School Publishing, 2005).

65

Манфред Кетс де Вриес (р. 1942) – голландский психоаналитик, профессор, проводит собственные исследования по феномену лидерства.

66

Diane L. Coutu, “Putting Leaders on the Couch: A Conversation with Manfred F.R. Kets de Vries,” Harvard Business Review, 82 (1): 64–71, 113.

67

Richard Branson, Losing My Virginity. How I’ve Survived, Had Fun, and Made a Fortune Doing Business My Way (London: Virgin, 1998).

68

James W. Prescott, “Affectional Bonding for the Prevention of Violent Behaviors: Neurobiological, Psychological and Religious/Spiritual Determinants.” In L. J. Hertzberg and others (eds.), Violent Behavior Vol. I: Assessment and Intervention (New York: PMA Publishing, 1990), pp. 110–142.

69

Bill George, Authentic Leadership: Rediscovering the Secrets to Creating Value (San Francisco: Jossey-Bass, 2003), p. 31.

70

For a good read on self-esteem, see Nathaniel Branden, SelfEsteem at Work: How Confident People Make Powerful Companies (San Francisco, Jossey-Bass, 1998).

71

R. Gilligan, “Adversity, Resilience and Young People: The Protective Value of Positive School and Spare Time Experiences,” Children and Society, 2000, 14 (1), 37–47.

72

American Psychological Association, “The Road to Resilience: 10 Ways to Build Resilience,” 2004. Available at http://www.apa.org/helpcenter/road-resilience.aspx.

73

Carl Brashear, U.S. Naval Institute oral history interview, conducted November 17, 1989, at the U.S. Naval Station, Norfolk, quoted at www.chasingthefrog.com/reelfaces/menofhonor.php.

74

American Psychological Association, “The Road to Resilience: 10 Ways to Build Resilience.”

75

Издана на русском языке: Сенге П. Пятая дисциплина. Искусство и практика самообучающейся организации. М.: Олимп-Бизнес, 2003.

76

Peter Senge, The Fifth Discipline: The Art & Practice of the Learning Organization (London: Random House, 1990), p. 249.

77

Salon, “Crazy Love: James Carville and Mary Matalin, America’s Oddest Couple, Offer Their Reflections on Valentine’s Day.” Available at www.salon.com/feb97/carville970212.html.

78

Brother David Steindl-Rast, Gratefulness, The Heart of Prayer: An Approach to Life in Fullness, (Mahwah, NJ: Paulist Press, 1984).

79

Bob Bapes, “Coaching the Terrorist on Your Team.” Available at www.presentation-pointers.com/showarticle.asp?articleid=222.

80

Dana Muriel, “Brave Teacher Stopped Gun Rampage.” CNN.com/World. April 27, 2002, Posted at 2:49 p.m. EDT. Available at http://archives.cnn.com/2002/WORLD/europe/04/27/gemiany.shooting.

81

Hans Toch, Violent Men: An Inquiry into the Psychology of Violence (Chicago: Aldine, 1969).

82

Издана на русском языке: Коллинз Дж.От хорошего к великому. Почему одни компании совершают прорыв, а другие нет… – М.: Манн, Иванов и Фербер, 2013.

83

Jim Collins, Good to Great: Why Some Companies Make the Leap… and Others Don’t (London: Random House, 2001).

84

Carl. R. Rogers, “The Necessary and Sufficient Conditions of Therapeutic Change,” Journal of Consulting and Clininical Psychology, 1957, 21, 95–103.

85

Roger Fisher and Scott Brown, Getting Together: Building Relationships as We Negotiate (New York: Penguin, 1988).

86

W. Donohue and W. Kolt, Managing Interpersonal Conflict (Newbury Park, CA: Sage, 1992).

87

Eric Berne, What Do You Say after You Say Hello? (New York: Grove, 1972).

88

D. Balz, “Blair Meets with Sinn Fein at Belfast in Historic Talks.” Washington Post, October 14, 1997.

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William Isaacs, Dialogue and the Art of Thinking Together (New York: Currency, 1999), p. 10.

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Charles Fishman, “The Anarchist’s Cookbook,” Fast Company, 2004, (84), pp. 70–78.

91

James Lynch, The Language of the Heart: The Human Body in Dialogue (New York: Basic Books, 1985), p. 10.

92

John Kifner, Ex-Hostages on Kuwait Jet Tell of 6 Days of Sheer Hell, New York Times, Dec. 11, 1984.

93

Eric Berne, Transactional Analysis in Psychotherapy (New York: Grove Press, 1961).

94

Jacqui Schiff and others, A Cathexis Reader (New York: Harper & Row, 1975).

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97

Nandula Wanasekara, “Exam-Oriented Education System Should Be Changed,” Daily News, Wednesday, November 20, 2002.

98

James Lynch, The Language of the Heart, p. 77.

99

James Lynch, The Language of the Heart.

100

Y. E. Sokolov, Perception and the Conditioned Reflex (New York: MacMillan, 1963).

101

James Lynch, A Cry Unheard: New Insights into the Medical Consequences of Loneliness (Baltimore: Bancroft Press, 2000).

102

I. I. Pavlov, Conditioned Reflexes, trans. G. V. Anrep (London: Oxford University Press, 1927).

103

James Lynch, A Cry Unheard, pp. 198–205.

104

James Lynch, The Language of the Heart.

105

James Lynch, The Language of the Heart, pp. 140–145.

106

James Lynch, A Cry Unheard, p. 217.

107

James W. Pennebaker, Opening Up: The Healing Power of Expressing Emotions, revised edition (New York: Guilford Press, 1997).

108

James Lynch, The Language of the Heart.

109

John Bowlby, Attachment and Loss, Vol. 3: Loss: Sadness and Depression (London: Hogarth Press, 1980).

110

James Lynch, The Language of the Heart, pp. 230–240.

111

James Lynch, The Language of the Heart, p. 94.

112

Susan Dominius, “The Peacemaker of Flight 847.” The New York Times, December 25, 2005.

113

Roger Fisher and William Ury, Getting to Yes: Negotiating Agreement Without Giving In (New York: Penguin, 1983).

114

Roger Fisher and William Ury, Getting to Yes.

115

Jean Baptiste Lamarck, Zoological Philosophy, trans. Hugh Eliot (New York: Hafner, 1963).

116

Roger Fisher and William Ury, Getting to Yes.

117

William Ury, Getting Past No: Negotiating Your Way from Confrontation to Cooperation (New York: Bantam, 1993).

118

Robert Cialdini, Influence: The New Psychology of Modern Persuasion (New York: Quill, 1984).

119

Napoleon Hill, Think and Grow Rich Through Persuasion, Rev. ed. (New York: New American Library, 1992).

120

Robert Cialdini, Influence: Science and Practice (Boston: Allyn & Bacon, 2000).

121

Robert Cialdini, Influence.

122

Rosabeth Moss Kanter, Change Masters: Innovation and Entre preneurship in the American Corporation (New York: Simon & Schuster, 1985).

123

Joseph Chilton Pearce, Magical Child: Rediscovering Nature’s Plan for Our Children (New York: Dutton, 1977).

124

Antonio Damasio, The Feeling of What Happens: Body, Emotion and the Making of Consciousness (Heinemann: London, 1999).

125

BBC Series, The Human Mind, presented by Robert Winston, 2004.

126

David Boadella, Wilhelm Reich: The Evolution of His Work (Chicago: Vision Press, 1973).

127

Personal conversations with Eva Reich.

128

Stephen M. Johnson, Character Styles (New York: W.W. Norton, 1994).

129

David Boadella, Wilhelm Reich.

130

William H. Frey, Crying: The Mystery of Tears (Minneapolis: Winston Press, 1985).

131

Elisabeth Kübler-Ross, On Death and Dying (London: Tavistock, 1970).

132

Personal conversations with Eva Reich.

133

David Boadella, Wilhelm Reich.

134

Personal conversation with Daniel Goleman.

135

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136

Fanita English, “The Substitution Factor: Rackets and Real Feelings,” Transactional Analysis Journal, 1972, 1 (1), Part II.

137

Daniel Goleman, Emotional Intelligence: Why It Can Matter More Than IQ (New York: Bantam, 1995), p. 328.

138

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139

M. Scott Peck, The Road Less Traveled: A New Psychology of Love, Traditional Values and Spiritual Growth (New York: Simon & Schuster, 1978), p. 19.

140

Сагу Cherniss, The Business Case for Emotional Intelligence, The Consortium for Research on Emotional Intelligence in Organizations, 2004. Available at www.eiconsortium.org/research/business_case_for_ei.htm.

141

R. Boyatzis, The Competent Manager: A Model for Effective Performance (New York: John Wiley, 1982).

142

Edward L. Thorndike, “Intelligence and Its Uses,” Harper’s Magazine, 1920, 140, 227–235.

143

Daniel Goleman, Working with Emotional Intelligence (New York: Bantam, 1998), pp. 375–376.

144

James Lynch, A Cry Unheard: New Insights into the Medical Consequences of Loneliness (Baltimore: Bancroft Press, 2000).

145

Roger Dobson and Jonathon Carr-Brown, “Just Look Up to Find Happiness,” The Sunday Times – Britain, July 24, 2005.

146

Nigel Nicholson, Executive Instinct: Managing the Human Animal in the Information Age (New York: Crown Business, 2000).

147

Nigel Nicholson, “How Hardwired Is Human Behavior?”, Harvard Business Review, 1998, 76 (4), 134–147.

148

Daniel Goleman, Emotional Intelligence, pp. 15–32.

149

Daniel Goleman, Emotional Intelligence; and Joshua Freedman, EQ Today, “Hijacking of the Amygdala: This is what happens in your brain whem you get really mad – or really anything!” Available at www.eqtoday.com/archive/hijack.html.

150

“Wilma Rudolph (1940–1994).” Available at www.historychannel.com/exhibits/womenhist/?page=rudolph.

151

John Bowlby, The Making and Breaking of Affectional Bonds (London: Tavistock, 1979), pp. 103–118.

152

Michael Hebron, Golf Swing Secrets and Lies: Six Timeless Lessons (New York: Learning Golf, 1993), retrieved from www.buildfreedom.com/tl/tl04c.html.

153

Eleanor Roosevelt, This Is My Story (New York: Harper & Bros., 1937).

154

Viktor Frankl, Man’s Search for Meaning (London: Hodder & Stoughton, 1959).

155

Jim Collins, Good to Great: Why Some Companies Make the Leap… and Others Don’t (London: Random House, 2001), p. 22.

156

Paul T. P. Wong, “I’m Glad That I’m a Nobody: A Positive Psychology of Humility,” International Network on Personal Meaning. Available at www.meaning.ca/articles/presidents_column/humility_nov03.htm.

157

“Ex-NFL Star Tillman Makes ‘Ultimate Sacrifice’.” Available at www.msnbc.msn.com/id/4815441.

158

Elisabeth Kübler-Ross, On Death and Dying (London: Tavistock, 1970).

159

Издана на русском языке: Шварц Б. Парадокс выбора. Почему «больше» значит «меньше»? М.: Добрая книга, 2005.

160

Barry Schwartz, The Paradox of Choice: How the Culture of Abundance Robs Us of Satisfaction (New York: HarperCollins, 2004).

161

Isaiah Berlin, “Two Concepts of Liberty,” in Four Essays on Liberty (London: Oxford University Press, 1969).

162

Barry Schwartz, The Paradox of Choice.

163

Mihaly Csikszentmihalyi, Flow: The Psychology of Optimal Experience (New York: Harper & Row, 1990).

164

Pele, with Robert L. Fish, Pele: My Life and Beautiful Game (New York: Doubleday, 1977).

165

Mihaly Csikszentmihalyi, Flow.